Fix mail delivery issues

There are a few things you can attempt to fix the issues if you can sign in and view your mail but aren't getting new mail.

Check your filters

Sometimes a filter can cause emails to bypass your inbox and be sent to either the trash folder or a different folder. You may need to check any filters you've created to ensure your messages are correctly organized.

Check your block settings

Make sure the option "Block All Senders Except Contacts" under "Mail Settings --> Block Senders" is unchecked. If checked, you will not receive messages from anyone not in your contacts.

Learn about delivery delays

Messages are often delivered right way though very rarely there may be a delay in transit. This is usually due to problems on the mail server, heavy internet traffic, or routing problems.

Unfortunately, other than waiting, you won't be able to determine if the message is delayed or undeliverable. If possible, ask the sender to resend the message to see if you can get the message a second time.

Check for emails in your Spam folder

If you find emails in your Spam folder that don't belong there, you'll need to mark the messages as "not spam."

1. Sign in to AOL Mail.

2. Click the Spam folder.

3. Select the message that isn't spam.

4. At the top of the page, click Not Spam.

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